If the power is turned off or the microSD card is removed while shooting a video, a video file that cannot be played is created
If you turn the power on/off by connecting/disconnecting the USB power cord, wait at least one second before turning the power off/on. Alternatively, if you turn the power on/off by inserting/removing the recommended AC adapter, wait at least four seconds before turning the power off/on. If you are using an AC adapter other than the recommended one, check it first before turning the power on or off.
The date for all recorded videos is "2017/01/01 0:00"
When formatting the microSD card, set the FAT32 allocation unit size to 32 KB.
Please tell me the countries where the product is sold.
Currently, the selling country is Japan only. Regarding sales to overseas, we are suspended. When restarting, we will put it on this web page.
Please tell me standard delivery time after I order the product.
The standard delivery time in Japan is as follows. However there is a possibility that it varies according to various conditions such as delivery and inventory. Since we will inform you of the inquiry number described on the invoice after shipping is completed, please confirm the details from there.
Honshu (excluding Chugoku region, Aomori prefecture): Delivered the day after shipment. Chugoku Region, Shikoku Region, Kyushu Region, Hokkaido and Aomori Prefecture: Delivered 2 days after shipment. Okinawa Prefecture and remote islands: delivered over 5 days from shipping date
The dedicated and forum websites support both Japanese and English.
Can I use the image-control tool (RICOH R Console) when connected via USB?
No, you cannot use the RICOH R Console when connected via USB.
Who do I contact if I have a technical question?
We do not have a helpdesk to answer technical questions. However, in order gather information and check how the product is functioning, we have set up a forum website for users to exchange information, which we hope you will take advantage of.
Please tell me where I can ask for repairs.
We do not offer support for repairs. However, if the product does not function correctly when you receive it, please contact us with seven days of receiving the product (RDK_helpdesk@ricoh-imaging.co.jp).
Is a microSD card bundled with the product?
A 8 GB microSD card is bundled with the product. It is in the device slot.